Shipping Information

We make every effort to ship orders that are received on weekdays by 11AM PST (3:00PM EST), to ship that same day. Orders received on weekends are shipped the next business day. If you place your order on Friday and choose Next Day Air Shipping, the order will be processed on the following Monday.

AmeriLifeVitamin.com offers United States Postal Service (USPS), UPS Next Day Air, 2nd Day Air, and UPS Ground. The shipping method depends on the level of service you select when you check out. Therefore the time you received your products depend on the level of service you select

Orders usually ship in 1-2 working days. The shipping fee will be calculated according to the weight of the products. Please refer to the automatic calculation for U.S. domestic shipping cost and international shipping cost will be confirmed by email.

For orders being shipped to Military or MP, VI, GU, PR, HI & AK, we usually will add $9.99 for shipping and handling. If the items are too heavy, we will call or e-mail you the actual shipping fee. Those addresses can't use free shipping promotions.

Discreet Shipping:
We keep all orders confidential. All products are shipped in plain unmarked packages.

Transport Time For UPS Ground Service:
Most packages reach their destination within 5-7 business days. As soon as your order ships, you will receive a tracking number. By tracking your package at www.ups.com or www.usps.com you will know what day your package will arrive. Please remember, UPS or USPS does not count Saturday or Sunday as a business day.

About Incorrect Address:
All orders must be completed with the correct address, city, state and zip. AmeriLifeVitamin.com will not be responsible for the mis-delivered or being delivered late when an incorrect address was provided. We will ship to the address provided on the order.

• A service fee will be added to your bill when an incorrect address was provided and the carrier needs to make an address correction, when a suite number/ apartment number is needed. This fee may and will be incurred any time a zip code, city and state do not match.
  
  
• Claims or requests for refunds on returns due to an incorrect address will not honored.
  
  
• Claims for late deliveries due to missing suite numbers/ apartment numbers or incorrect information will not be honored.
  

About Out-Of-Stock Items:
We carry more than 30,000 different items, and we sometimes can't keep everything in stock all the time. If any items in your order that are out-of-stock / discontinued, we will ship the remaining items to you and deduct item subtotals and at least corresponding shipping cost related to out-of-stock items towards your order WITHOUT further notice. If you still need the product, please check back later and place a new order.

About Additional Handling Fee:
Some items due to the product size, weight, or shipping requirements may have an additional handling fee. If an item is subject to an additional handling fee, it is noted when you add the item to the shopping cart. If you are placing an order over the phone, AmeriLifeVitamin.com Customer Service Representative will let you know if an item you are ordering has an additional handling fee.

Payment Information

We accept check, money order and major credit cards. We verify all the billing information provided by the customer. Please enter all information correctly; otherwise, your order will be delayed from 48 to 72 working hours for further verification. We reserve the right to cancel any order that is unable to verify by our merchant bank.

International Orders

For all the international orders, please choose "USPS Express (outside U.S.)" in your shopping cart, and click "apply" button. Our website will be able to show you international shipping cost before entering your credit card information. Please note that we are not responsible for any of the restrictions, duties, taxes and broker fee collected from your country. While we only use the best shipping companies such as US post office to send the items for your order, customs costs including product return chargebacks and tax will be responsibility of the buyer. Should an item be returned by customs, the carrier charges us a product return fee which the buyer will also be responsible for. Any customs fees will be additional. As such, kindly make sure the items can be imported to your country prior to ordering.

For Regular Mail International, the delivery takes up to 2-3 weeks to arrive. (Note: Regular Mail International doesn't have a tracking number, so the package cannot be tracked.) For customers who feel that the EMI shipping is too expensive, please try to use this option. IMPORTANT: Packages shipped by Regular Mail International can not be insured. Our company is not responsible for any loss or damages on the packages.

For Canada orders, please choose "Canada USPS Priority Mail" for better rates.

For all the international packages, If we get packages returned back to us, we will give you a refund for the cost of the product but not for shipping. If it is destroyed, we will not be able to offer any type of refund. We hope you will understand that this is only fair.

Declaration of Value and Contents:
Please note that we declare the full value (minus the shipping charge) of your international order on the shipping label. Also, we label the contents as "Nutritional Supplements for Personal Use".

The following products may be difficult to import to some countries:

- NO2
- Acetyl-L-Carnitine
- Androstenedione
- Testobol, Primobolan and related pro-steroids
- L-Carnitine
- DHEA
- Human Growth Hormone (HGH)
- Amino Acids of any kind
- Products containing Vitamin K
- Pregnenolone
- Melatonin
- 5-HTP
- Yohimbe Herbe and Yohimbe Extracts
- STAMINA-Rx